Many platforms, such as daraz.pk, sell goods online while also managing their own websites and portals, relying on courier services like Blue-ex, Leopard, TCS, and Call Courier. As a customer utilizing cash-on-delivery services on one of these platforms, I have noticed how they often leave customers in the dark.
Leopard Courier Services: A Closer Look
Let’s first discuss Leopard Courier Services in Pakistan. Initially, their friendly sales agent may reach out to you, assuring that the cash-on-delivery (COD) process will take 3-4 days. However, once you get involved, the timeline unfolds as follows:
- Dispatching an item may take 3-4 days for delivery.
- After delivery, it takes an additional 4 days to initiate a payment request (totaling 8 days so far).
- Once a payment request is submitted, the payment is issued, which will be disbursed to your account within 2-3 days (leading to approximately 10-11 days in total). And remember, these are only business days.
What’s perplexing is that they do not process any payments unless a customer explicitly requests it. It seems unreasonable that a customer must vigilantly monitor each consignment and request payment repeatedly.
The Most Adventurous Aspect
The most adventurous aspect of Leopard Courier Services arises when they lose a shipment and concoct false statements to cover their tracks.
Let me illustrate this with a Tracking ID: “KI988111971” for a Sadarexpress.com COD consignment that failed delivery to the customer and should have been returned to the shipper.
The item reached Karachi on December 11, 2024, at 18:18:41 PM, marked as “Arrived at Station TCP HUB.” Then, it embarked on a peculiar journey through Karachi:
- December 12, 2024, 14:28:04 PM – Dispatched to KHI MAIN OFFICE
- December 14, 2024, 17:33:23 PM – Arrived at Station KHI MAIN OFFICE
- December 18, 2024, 13:11:52 PM – Dispatched to TCP HUB (the same place it arrived on December 11)
- December 19, 2024, 09:32:55 AM – Arrived at Station TCP HUB
- December 20, 2024, 16:13:02 PM – Arrived at Station TCP HUB
- December 20, 2024, 16:13:45 PM – Dispatched to SOHRAB GOTH
- December 29, 2024, 13:11:54 PM – Arrived at Station SOHRAB GOTH
- December 30, 2024, 17:28:25 PM – Dispatched to TCP HUB (for the third time)
- January 1, 2025, 02:10:45 AM – Arrived at Station TCP HUB
- January 5, 2025, 12:59:23 PM – Dispatched to KARACHI TOWER
- January 6, 2025, 10:17:09 AM – Arrived at Station KARACHI TOWER
- January 6, 2025, 13:25:57 PM – Dispatched to KHI MAIN OFFICE
- January 7, 2025, 03:00:06 AM – Arrived at Station KHI MAIN OFFICE
- January 7, 2025, 13:46:46 PM – Dispatched to TCP HUB (for the fourth time)
- January 8, 2025, 16:38:49 PM – Arrived at Station TCP HUB
- January 9, 2025, 16:18:05 PM – Dispatched to KHI MAIN OFFICE
- January 10, 2025, 05:29:58 AM – Arrived at Station KHI MAIN OFFICE
- January 14, 2025, 14:16:43 PM – Assigned to Courier
- January 15, 2025, 22:29:40 PM – Returned to shipper STAFF SHAHZAD
Mr. Shehzad remains an enigmatic figure, and we continue to search for him in this universe, hoping he’s enjoying the Karachi tour arranged by Leopard Courier, perhaps watching a sunset on a beach somewhere.
The Aftermath
However, the tale doesn’t end here. After submitting a support ticket (publicly shared as “1908431”), I received repeated assurances that the delivery would arrive soon. Ultimately, they presented a POD indicating that our mysterious hero, Mr. Shehzad, received the item from another realm.
Conclusion: A Call for Awareness
So, what can we learn from this experience? I’m sharing this to bring awareness to the troubling practices of these so-called courier services, which negatively impact both sellers and buyers.
I welcome any Leopard staff or corporate representatives to either challenge my claims or acknowledge their shortcomings in this post.
Please share this with your friends and tag those using or considering these unreliable services.